You can create dedicated groups in Motimate for specific teams and use them for internal communication in Pulse. Groups can be part of your normal group hierarchy or created as Custom Groups that sit outside the hierarchy. Once users are members of the same group, they can communicate with each other on the same Pulse wall đź’¬
Who can create and manage groups, and how
Only users with the Organization Administrator (Org. Admin) user role have full permissions and access to manage all users and groups. An Org. Admin can open MotiSpace Settings, where user and group management is done.
Custom Groups (level 0) are recommended for things like cross‑functional teams, project groups or “just for managers” groups.
Please refer to this article for step-by-step guidance on how to create a new group
How the group is used in Pulse
When the Pulse feature is enabled for your organization, all users in the same group can:
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Communicate with each other on the same Pulse wall.
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Compare each other in the leaderboard.
- See each other’s contact details.
So, once Pulse is enabled for your organization and your staff are members of the same group, they will have a shared Pulse wall for that group that can be used for internal communication.
Please refer to this article for more information on how to use Pulse
If the group is not visible in Pulse
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Confirm the group and account: Use MotiSpace Settings → Groups → Overview to check that the group exists in the correct organisation and (if relevant) under the right parent group.
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Check membership: Ensure the staff who should use the Pulse wall are members of that group.
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Check admin access: If you cannot create or edit groups, an Organization Administrator must do this, as they are the ones with full permissions and access to manage all users and groups.