When are Push Notifications sent to users?

Making sure users are notified whenever new learning is assigned to them is essential for many, and managing Push notifications for your Motis, Packages, and Learning Paths is now easier than ever.

Push Notifications are sent as in-app notifications only, and will result in a notification on the device where app notification permissions allow it 🔔

Notifications for Learnings (Motis, Packages, Learning Paths)

🔔 The main setting for the learning

 

You can enable or disable the main setting for Push Notifications for a Moti, Package, or Learning Path by going to it's settings page. If they are enabled, Push Notifications will be sent to your users in the following scenarios:

• When you publish a Moti, Package or Learning Path, any assigned user will receive the Push notification
   
• When you create a new assignment for a course that's already published

🔔 Promoting a draft (only for Motis)

When you promote a draft to a published Moti, you have the option to choose whether or not to send Push Notifications - completely independent from the main Notification setting for the Moti. Your choice here will not affect the main setting in any way. Note that Push Notifications are never sent for the "Minor Updates" option.



 

🔔 Notifications from Actions (only for Motis)

If a recurring action has been set for a course assignment, users will receive a push notification when: 

• their course resets and opens for a retake
   
• a Moti completion deadline is getting close (these must be set up, see here)

Whenever Push Notifications are enabled, the following logic apply:

• Users' status needs to be 'Active', and they have to already be marked as 'Invited'
   
• A user will only receive a Push Notification about any Moti once per publication (unless compulsory changes are made to the Moti ("Important Updates" or "New Chapters")).
   
• Those who have already completed the Moti will not receive any Push Notification (unless compulsory changes are made to the Moti ("Important Updates" or "New Chapters")).
   
• For Packages and Learning Paths, users will not receive a notification if they have already started any of the content in the Package or Learning Path.
   
• No notification is sent when adding new courses to an already published Package, unless the new course are added to the published package before the course are published. Once the course is added to the package, and then published, a notification will be sent to all users assigned to the package. Please note that this applies to packages, not Learning Paths.
   
• Users that are inactive, have not yet been invited, or have the "Observer" role in the assigned group will not receive notifications.
   
• If you simply add a user to a group which is already assigned to a Moti, this user will not receive a Push Notification. However - they might receive a push notification at a later time due to the following, related logic:
   
  • When a new assignment is created for a Moti, the system will run a check and look for users who are assigned to the Moti on any of the existing assignments, but who for any reason haven't received a push notification, and send them one.

If you still wish to notify users who are excluded from the Push Notifications for any of the above reasons:

There is a workaround:

Simply set up a Scheduled Reminder for the Moti, Package or Learning Path (see full guide here).

These will be sent to any user who has not yet completed the learning in question.

Notifications for Pulse posts

In Pulse, all users manage their own notification preferences independently. This is per user, per group.

Pulse Notifications are disabled by default, and users must enable the notifications for the Pulse groups they want to receive notifications for (see guide here).

As long as a user have enabled notifications for a group, all posts in this group will trigger a push notification.