Our trusted helper, MotiBot, has been living in the Motimate Help Center since joining our Support team, and been a very valuable addition to the Motimate family. After getting to know you better, MotiBot is now taking this to the next level and has moved into the Motimate platform 🫶
This means that you from now on will see MotiBot in the lower right corner of the platform whenever you, as an admin, are logged into your MotiSpace. You will be met with the same good ol' MotiBot, but with a few new benefits:
- MotiBot is always at the ready 🙋
Instead of having to navigate away to our Help Center to speak to MotiBot, you will now have MotiBot right there while you work. This means that when you encounter something you want assistance with, MotiBot is available to you right then and there so that you don't even have to leave the page - you will only leave the platform when MotiBot shares relevant resources which you wish to visit.
- MotiBot is human's best friend 🐾
While MotiBot is very good at providing assistance on pretty much any subject, there might be times where you need to speak to MotiBot's human colleagues. All you have to do in those cases is to tell MotiBot that you wish to speak to a human, and MotiBot will forward your request to the human team right away. The human team will then get back to you as soon as possible.
- MotiBot notifies 📢
Now that MotiBot is living within the platform, announcements from the Motimate team can more easily reach you through MotiBot. Should we need to share important information with you, we can ask MotiBot to make sure you are notified as soon as you log in.
- MotiBot is exclusively for you 🫶
MotiBot is made for you - our admin users. This change ensures that we can specialize and train MotiBot to be as helpful as possible for you as an existing admin user, and let another service handle the public space.
"But what about the Help Center?!"
Worry not - AI will not be removed from the Help Center. We have implemented a different AI assisted search feature in the Help Center, so that you and everyone else benefit from this valuable help to find what you're looking for in the Help Center, but we feel that MotiBot belongs in the platform itself, to work and assist you through thick and thin. We hope you'll be happy to work closer together.
Please do not hesitate to reach out to Support should you have any questions at all 😊